Format: Webinar, original date June 17, 2014
Hosted by: Infopeople
Length: 1 hour

What happens at your library when something doesn't go according to plan? Do you or your colleagues find yourselves:

  • Apologizing and promising not to let that happen again?
  • Pointing out the circumstances that were beyond your control?
  • Worrying about how this setback might affect your budget or your career?
  • Wishing that other people had done more to support you?
  • Or just feeling generally down and discouraged?

We hear a lot about the need for innovation and risk taking in the workplace but not so much about the flip side of that coin: failure. Failure happens. Some even say that there is no creativity without failure. In fact, many success stories - Thomas Edison, Vera Wang, Jay-Z, Dr. Seuss - are prefaced by accounts of repeated failures. Even so, the library environment has not been especially tolerant of imperfect outcomes. If we want to continue to change and grow, we'll need to rethink how we deal with failure.

Presented by: Joan Frye Williams

Format: Webinar, original date November 12, 2013
Hosted by: WebJunction
Length: 1.5 hours

Working in a library can feel like a constant juggling act. We navigate competing demands and challenging situations on a daily basis in order to meet our mission and transform our communities. In this interactive session, discover how to handle these challenges proactively. Learn positive, practical tips, stress-reduction skills, and ideas for changing your personal work style. Learn strategies to help you face challenging situations that affect your whole organization and society-wide issues that impact the communities we serve. Feel better and be more effective at your work.

Presented by: Cheryl Heywood, Georgia Lomax, and Anna Shelton

Format: Webinar, original date September 10, 2015
Hosted by: WebJunction
Length: 1 hour

We are all so busy! Who has time to deal with conflicts? When conflict occurs, and we are confronted with a colleague, library patron, supervisor, or board member who is frustrated and upset, it can be tempting to identify a quick fix. However, when we do take the time to practice clear communication to uncover what people really need, we can get to better outcomes. Healthy communication involves:

  • Actions that show you are really listening
  • Communication with people who are angry or upset in a way that their needs can be addressed and resolved
  • Knowing your own emotions and needs, and effective ways to express them

Practicing healthy communication skills will boost your self-confidence and contribute to a happier workplace.

Presented by: Anna Shelton

Format: Webinar, original date January 15, 2015
Hosted by:
WebJunction
Length: 1 hour

Our libraries and communities are experiencing the constant motion of changes in technology, demographics and services. The sensation of being afloat in an unpredictable environment can be thrilling as we contemplate the many new possibilities but also a bit scary because of the many unknowns. Join seasoned change manager Debra Westwood for a walk through the process of change to help us recognize our physiological and emotional responses to change and determine how our current skills and experience can fit into new ways of working. All of us, as library staff members, can get beyond just surviving change and learn to embrace and thrive in new environments.

Presented by: Debra Westwood

Format: Webinar, original date June 19, 2012
Hosted by: WebJunction
Length: Length: 1 hour

Our personalities affect how we view and relate to the world. Each of us have different learning and communication styles, fears, insecurities and defense mechanisms. This presentation will provide you with the tools to recognize your own and others' differences and become more aware of how they affect your relationships with customers and co-workers.

Presented by: Melissa Powell

Format: Webinar, original date January 17, 2012
Hosted by: Infopeople
Length: 1 hour

There’s a fair amount of doom and gloom out in library land, but futurist Joan Frye Williams and strategist George Needham are having none of it! These passionate library advocates believe that dealing with desperate economic times need not make us desperate.

In this upbeat webinar, George and Joan will explore how we can get out of the rat race that says “do more with less” and shift our focus to hope-engendering ways to “do different with less.” They’ll offer practical techniques for improving your own job satisfaction and moving your organization in a more positive direction.

Tune in to learn how we can all support each other, build trust and confidence, and develop services that recapture that feeling of success for ourselves and our communities.

Presented by: George Needham and Joan Frye Williams

Format: Webinar, original date March 19, 2015
Hosted by: WebJunction and the Association for Rural and Small Libraries
Length: 1 hour

Research points to how we can increase happiness and a sense of well-being in ourselves and others. Using interactive activities, participants will discover methods to improve joy, shift workplace culture, and offer programs for the public on happiness. You will walk away with a smile and a plan.

Presented by: Sharon Morris

Format: Webinar, original date May 31, 2012
Hosted by: WebJunction
Length: 1.5 hours

You love your job. You love your library. You love helping your patrons and giving them the extra attention that lets them know you care. But there are days when you’ve given just about all you have to give. At the end of the day you feel drained, or irritated, or both! You may have achieved "compassion fatigue." The term, which is used frequently in medical settings, describes a caregiver’s reaction to chronic stress that results in feelings of hopelessness, anxiety, self-doubt, lack of focus and fatigue. This webinar will help you recognize the symptoms and the situations that may trigger compassion fatigue and understand how it affects you and your working environment. Explore ways to take care of yourself so you can continue to show compassion and give your patrons the care they need.

Presented by: Linda Bruno