Format: Webinar, original date September 10, 2015
Hosted by: WebJunction
Length: 1 hour
We are all so busy! Who has time to deal with conflicts? When conflict occurs, and we are confronted with a colleague, library patron, supervisor, or board member who is frustrated and upset, it can be tempting to identify a quick fix. However, when we do take the time to practice clear communication to uncover what people really need, we can get to better outcomes. Healthy communication involves:
- Actions that show you are really listening
- Communication with people who are angry or upset in a way that their needs can be addressed and resolved
- Knowing your own emotions and needs, and effective ways to express them
Practicing healthy communication skills will boost your self-confidence and contribute to a happier workplace.
Presented by: Anna Shelton
