Format: Webinar, original date July 8, 2021
Hosted by: WebJunction
Length: 1 hour
To be truly community-centered, libraries must build and sustain relationships with community partners. But as in any relationship, communication is key to success. This webinar will address fundamental ideas about effective communication with a variety of audiences. Participants will reflect on the iceberg as a metaphor for the ways in which life experiences impact their own communication and practice behaviors that demonstrate active listening, including open-ended questioning. Presenters will share lessons learned about effective communication in the context of COVID-19 and encourage participants to share their own experiences.
Presented by: Kate Goodman, Mary Marques, Gaspar Santos, Falena Hand, and Lynn Williamson