These courses introduce learners to some of the basic skills and knowledge needed when working at a library. They focus primarily on information relevant to small and medium sized public libraries.
Format: Self-paced course
Developed by: WebJunction and the Idaho Commission for Libraries
Length: 1 hour
Overview
In this course, you’ll learn about the reference interview and some of the skills needed to conduct one effectively. You’ll also learn how to create a welcoming environment for library users, identify their information needs, and practice conducting reference interviews through real-world examples and scenarios.
Learning Objectives
By the end of this course, you’ll be able to:
- Define the reference interview and its role in library service
- Describe the purpose of a reference interview
- Identify methods to make library users feel comfortable during a reference interview
- Employ techniques for identifying and responding to users’ real information needs
- Practice the parts of the reference interview
This course contains AI-generated text-to-speech.
Format: Self-paced course
Developed by: WebJunction and the Idaho Commission for Libraries
Length: 1 hour
Overview:
In this course you'll explore the differences between various types of libraries, the fundamental principles of public libraries, and the core functions of a public library in its community. You’ll also learn about some of the key activities that take place in a public library and the code of ethics that guides the library profession.
Learning objectives:
By the end of this course, learners will be able to:
- Recognize that different types of libraries serve their communities in different ways
- Describe the purpose of a public library and its core functions
- Explain the importance of the principles described in the code of ethics for the library profession
This course contains AI-generated text-to-speech.