Enrollment options

About this course

Format: Self-paced course
Developed by: WebJunction and the Idaho Commission for Libraries
Length: 1 hour

Overview
In this course, you’ll learn about the reference interview and some of the skills needed to conduct one effectively. You’ll also learn how to create a welcoming environment for library users, identify their information needs, and practice conducting reference interviews through real-world examples and scenarios.

Learning Objectives
By the end of this course, you’ll be able to:

  • Define the reference interview and its role in library service 
  • Describe the purpose of a reference interview 
  • Identify methods to make library users feel comfortable during a reference interview
  • Employ techniques for identifying and responding to users’ real information needs
  • Practice the parts of the reference interview

This course contains AI-generated text-to-speech.

Self enrollment (Learner)