self pacedCourse Objectives
In this unit, you will learn about:

  • The value of reference
  • Methods to make a patron feel comfortable
  • Techniques for discovering the patrons' real information need
  • Steps to check for patron satisfaction

Important Notes:

1) A Certificate of Completion for this course is provided by the Idaho Commission for Libraries.

2) User registration data for all ABLE courses is provided to the Idaho Commission for Libraries so they can track user progress.ate.

This course will take approximately 1.5 hours to complete.

self pacedCourse Objectives
Evaluating Reference Resources will introduce you to:

  • The importance of evaluating reference resources
  • Evaluation criteria for all types of reference resources
  • Specific evaluation criteria for print resources
  • Specific evaluation criteria for electronic resources

Important Notes:

1) A Certificate of Completion for this course is provided by the Idaho Commission for Libraries.

2) User registration data for all ABLE courses is provided to the Idaho Commission for Libraries so they can track user progress.

This course will take approximately 1.5 hours to complete.

self pacedCourse Objectives
In this course, you will learn:

  • Type and purpose of each reference source.
  • Recommended titles in each category.
  • Remember to explore links to external websites.

Important Notes:

1) A Certificate of Completion for this course is provided by the Idaho Commission for Libraries.

2) User registration data for all ABLE courses is provided to the Idaho Commission for Libraries so they can track user progress.

This course will take approximately 2.5 hours to complete.

self pacedCourse Objectives
Ethics and Public Service will introduce you to:

  • Professional ethics
  • Equal access for all
  • Intellectual freedom and censorship
  • Privacy and confidentiality
  • Importance of policies and procedures
  • Intellectual property rights

Important Notes:

1) A Certificate of Completion for this course is provided by the Idaho Commission for Libraries.

2) User registration data for all ABLE courses is provided to the Idaho Commission for Libraries so they can track user progress.


This course will take approximately 2 hours to complete.