Format: Self-paced Course
Developed by: the Idaho Commission for Libraries
Length: 2 hours
Course Objectives
In this unit, you will learn about:
- The value of reference
- Methods to make a patron feel comfortable
- Techniques for discovering the patrons' real information need
- Steps to check for patron satisfaction
Important Notes:
1) A Certificate of Completion for this course is provided by the Idaho Commission for Libraries.
2) User registration data for all ABLE courses is provided to the Idaho Commission for Libraries so they can track user progress.
