Format: Webinar, original date October 19, 2010
Hosted by: WebJunction
Length: 1 hour
Note:
This webinar has been retired from the catalog to make way for newer
resources. If previously enrolled, you may finish watching and print out
a certificate until December 31, 2024.
Library staff can handle difficult patrons, resolve issues or problems quickly and efficiently and retain customer loyalty throughout. Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one hour webinar providing expert resources for working with a patron using common sense practices and techniques for bringing that customer back into the fold.
Presented by: Paul Signorelli and Maurice Coleman
