Format: Webinar, original date March 13, 2024
Hosted by: WebJunction
Length: 1 hour 30 minutes
Are you feeling the strain of serving patrons with complex needs? Is your library seeing increased patron behavioral issues and mental health concerns? This session reviews ideas and approaches for how libraries can support both high-needs patrons and staff. As a result of this webinar, you will be able to:
- Articulate the changing needs of library patrons and how these impact staff
- Learn strategies for assessing your library’s unique needs
- Discuss helpful programs, collaborations, and/or services for high-needs patrons
- Apply person-centered strategies to begin creating cultural change in your library
- Anticipate potential barriers to change
Presented by: Beth Wahler and Sarah Johnson
