Format: Self-paced course
Developed by: WebJunction
Length: 1 hour
This course will equip you with ways to de-escalate conflict in libraries, archives, and museums. This conflict could be between staff as well as between and among those who are using the facilities, attending programs, or visiting our spaces (users). You will learn to use a framework for connecting and/or intervening in a conflict, with a consideration for the safety of staff and users. Understanding what makes individuals feel safe can vary from person to person. In this course, you will also learn to use de-escalation tools to enforce policy in proactive and courteous ways and head off conflict.
Developed by: WebJunction
Length: 1 hour
This course will equip you with ways to de-escalate conflict in libraries, archives, and museums. This conflict could be between staff as well as between and among those who are using the facilities, attending programs, or visiting our spaces (users). You will learn to use a framework for connecting and/or intervening in a conflict, with a consideration for the safety of staff and users. Understanding what makes individuals feel safe can vary from person to person. In this course, you will also learn to use de-escalation tools to enforce policy in proactive and courteous ways and head off conflict.
