Who Are We Designing for and Why? Service Design Techniques for Responsive Libraries
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Format: Webinar, original date November 19, 2020
Hosted by: WebJunction
Length: 1 hour 30 minutes
Watch a two-part webinar series with design experts from Margaret Sullivan Studio and Harmonic Design to learn techniques you can use to enhance and improve future library services. The sessions show how design principles can lead to organizational collaboration, creativity, and adaptability. Participants will learn how to apply these principles to solve problems, foster 21st century skills, and generate customer loyalty to make your library essential to your community’s resiliency and recovery. The presenters will work with real-world, current case studies to demonstrate concepts and relevant applications to improve your library’s capacity to bring joy, vibrancy, learning experiences, and innovative opportunities to your communities!
In the first webinar, we begin by asking, who are we designing for and why? How does service design enable you to create awesome experiences rooted in empathy, compassion, and storytelling? Explore how to apply intentional listening, deep observing, and deep learning to discover what your community members are thinking, feeling, and doing.
Presented by: Patrick Quattlebaum, Leah Berg, Margaret Sullivan, and Lyna Vuong