Format: Self-paced Course
Developed by: WebJunction, in collaboration with Legal Services
Corporation
Length: 3 hours
Overview
This course focuses on the core skill set necessary to conduct a successful legal reference
interview. You will learn how to navigate the barriers of legal inexperience alongside the emotional stakes experienced by the patron/interviewee to identify and address
the relevant legal issues and point the interviewee to the best source of the
answer or further help. In this process we will identify
the ways in which a “legal reference interview” requires both the skills and
knowledge common to any reference interview, in addition to being able to
address stress and anxiety among patrons dealing with legal issues Identifying
the specific legal issue, source of applicable law, and best reference for the
patron
Learning Objectives
Learners successfully completing this course will be able to:
- Recognize and address patron stress related to their legal issues and the personal circumstances behind them
- Identify a patron’s specific legal issue through the legal reference interview process
- Identify the applicable body of law, secondary reference source, and specific legal reference material that addresses a patron’s issue
