Creating a Safe and Welcoming Space in Your Library: Working with Patrons in Crisis

Format: Webinar, original date April 30, 2019
Hosted by: Infopeople, as part of the California State Library Mental Health Initiative webinar series, Where Compassion Meets Action
Length: 1 hour

This webinar provides front-line library staff with tools and real library examples to be more effective in meeting mental health challenges that may occur. Attendees learn about creating a supportive environment through connections to community organizations and how to develop more successful communication strategies. Additional discussion includes techniques for identifying patrons in crises and developing evaluation skills and de-escalation plans. Presenters Mary Leasure, Social Services Liaison, and Tiffany Barrios, Library Supervisor from Glendale Public Library examine ways to develop safer, supportive and healthier environments for both staff and the community.

Presented by: Mary Leasure and Tiffany Barrios

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