Format: Self-paced Course
Developed by: LibraryU, a program of the Illinois State Library and the regional library systems
Length: 1 hour
Online, or virtual reference, has rapidly become a standard patron service offered by many public libraries. It uses the tools of the internet to extend traditional reference service to the point of need, bringing the service to patron rather than requiring the patron to come in to the library.
Online Reference Basics will help the learner to provide basic online reference service involving email and chat. The course addresses the advantages and disadvantages of online reference, gives step-by-step guidance, and provides tips and resources.
Course Design: updated by WebJunction
