Format: Self-paced Course
Developed with: funding from the Institute of Museum and Library Services
Length: 2 hours
Commitment to great customer service goes beyond “service with a smile.” It is a commitment to truly engage and communicate with patrons and to find ways to extend the experience above and beyond their expectations. Building on the success of the Darien Library, whose reputation is known internationally for providing “extreme customer service,” presenter Gretchen Caserotti will provide you with practical and actionable ideas that can help your library, whether small or large, commit to excellent customer service.
Course Design:
Based on a webinar originally presented by Gretchen Caserotti and designed by WebJunction
