Format:Webinar, original date March 9, 2015
Hosted by: ALCTS
Length: 1 hour

Have you ever asked “How can we make this process better” only to realize that no one really understands the process from start to finish in the first place? Workflow mapping can be a powerful approach to understanding the systems and processes libraries already have in place and a great first step in figuring out how to improve them.

This webinar will provide an introduction to workflow mapping. Topics covered will include basic workflow mapping syntax, software, and techniques for creation. Just as importantly, participants will also hear tips on how to structure a successful workflow mapping project—from getting buy-in from stakeholders to making the most of our your completed map.

Presented by: Kristen Wilson