Webinar recordingFormat:Webinar, original date February 23, 2015
Hosted by: ALCTS
Length: 1 hour

This webinar focuses on the importance of communication for technical services librarians and staff. In a single day, we may find ourselves negotiating with vendors, requesting or providing tech support, explaining new purchases to public services staff, defending budget requests to administration, and advertising new services to patrons. Each of these situations involves a different kind of communication. We will begin by identifying all the people we might need to communicate with, and the reasons for communication. With these various audiences and goals in mind, we will look at tips and tricks for effectively communicating in different scenarios.

Presented by: Jennifer Williams