webinar recordingFormat: Webinar, original date June 12, 2012
Hosted by: Infopeople
Length: 1 hour

When you ask civilians (those people who are neither library workers nor our closest advisers, such as Friends and Trustees) what they would like to see in their libraries, they generally give predictable, and predictably narrow, answers. They want what they’ve always known in libraries, only more of it and during more open hours. Or they “envision” services we’ve been offering for years without their knowing it. This can be quite frustrating as we try to re-imagine libraries for the 21st Century.

Don’t misunderstand: library consultants Joan Frye Williams and George Needham strongly believe that it’s important to involve the people we serve in library planning and evaluation, but traditional approaches to community engagement are often far too expensive and time consuming for the limited results they produce. They can also be downright boring for all concerned!

Presented by: George Needham and Joan Frye Williams