Format: Webinar, original date May 4, 2016
Hosted by: TechSoup
Length: 1 hour

Public libraries offer vital services to the community that provide opportunities for education, lifelong learning, literacy, digital skills, workforce development, and youth development. In order to gain and retain funding, libraries should have data to support their stories of success and positive impact on the lives of community members. Outcome measurement is a process which provides libraries with data that can be used for advocacy, programming decisions, and planning, so the library can communicate clearly and make improvements to programs and services.  Outcome measurement can be a big undertaking, but a new toolkit has been developed to help libraries easily and effectively survey patrons to learn the true impact of their programs.

Presented by: Samantha Lopez and Robyn Truslow