Format: Webinar, original date March 4, 2014
Hosted by: Infopeople
Length: 1 hour

  • Do you wish your library got more credit for its wide range of offerings?
  • Do you sometimes feel pressured to make tough choices without adequate information?
  • Has your library documented everything there is to know about how items move through the system, and next to nothing about how users move between services?
  • Are you reluctant to delve into patron data for fear of compromising confidentiality?

If you suspect that better data might contribute to better decisions, you're right! Let's face it - as library services evolve, traditional statistics paint an increasingly limited picture of what's really going on. Today's library is supposed to be a "people place," yet we pay relatively little attention to people-related data. In this webinar we'll explore the human side of library measurement, taking special care to improve our understanding of our users without sacrificing confidentiality or invading their privacy.

Presented by: Joan Frye Williams